Terms of service

Last updated: November 6, 2026

About these terms

These terms govern purchases from and use of the Velotemp website. Velotemp is the seller. Our website is powered by Shopify. Our Shipping, Returns and Refunds, and Privacy policies form part of the information applicable to your purchase.

Products and orders

Review the description, compatibility, size, included items and care information before ordering. Images may appear differently across screens. Product availability and the ability to fulfill an order are subject to confirmation. We do not substitute a materially different product without your agreement. If an error or supply problem affects your order, we contact you and arrange an appropriate correction or cancellation and refund.

Prices and payment

Store prices are shown in USD. Applicable shipping and taxes, and the order total, are displayed before the order is submitted. Use only the payment methods actually offered at checkout; no payment method or cash-on-delivery availability is promised by these terms. Payment processing is handled through the available checkout providers. Do not send card details by email.

Shipping, cancellation and returns

Delivery and returns are governed by the policies linked on this website. Contact us promptly for cancellation requests. Our returns policy describes the 30-day request window, eligible prepaid returns, refund amounts and processing timeline. Mandatory consumer rights remain applicable.

Third-party brands and services

Third-party brand names and trademarks belong to their owners. References identify goods offered and do not alone represent official affiliation or an authorized-dealer relationship. For products purchased through this store, we remain responsible for our seller obligations, including order support and eligible returns and refunds. External-site transactions have their own terms, but this does not shift responsibility for purchases from us to a brand or other site.

Website use

Use the website lawfully. Do not misuse customer information, interfere with site security, submit fraudulent orders or infringe intellectual-property rights. Product information and site content may be corrected or updated. Changes do not remove rights relating to an existing order.

Privacy and communications

Our Privacy Policy explains how personal information is processed and how to exercise applicable rights. Contact us using the details below for support. Do not send passwords or unnecessary sensitive information.

Consumer rights and disputes

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. Contact us first so we can try to resolve a problem. We do not require acceptance of store credit or waive mandatory rights as a condition of an eligible refund.

Contact Velotemp

Velotemp is the seller for orders placed on this website.

Email: info@velotemp.shop
Phone: +1 (413) 358-2078
Contact address: 75 Tioga St, Springfield, MA 01128, United States.

Customer-service hours: Monday–Friday, 9:00 am–6:00 pm Eastern Time (America/New_York).

For order enquiries, include your order number. For returns, contact us before sending an item. Return address: 75 Tioga St, Springfield, MA 01128, United States. This contact address is not a statement of shipping origin or a walk-in retail location.