Refund policy

Last updated: November 6, 2026

30-day return requests

Contact info@velotemp.shop within 30 calendar days after delivery to request a return. Include your order number or proof of purchase, the item and the reason. We provide instructions and a prepaid shipping label for eligible returns. Send the item within 14 calendar days after approval. Do not send a return before contacting us.

Return condition

Ordinary physical goods must be unused, in the condition received, with original packaging and applicable tags or seals. Reasonable inspection to check appearance or fit does not itself count as use. Customer-damaged or actually used goods are not eligible for an ordinary change-of-mind return. We do not automatically make discounted goods final sale.

For coffee, tea, food products, personalized goods and opened baby-feeding items, contact us within the same 30-day window so we can arrange an appropriate return or resolution based on the item and its condition. We do not state that these categories are automatically nonreturnable. Incorrect, damaged or defective goods remain covered by the remedies below and applicable mandatory rights.

Return shipping and fees

Velotemp pays the shipping cost for eligible returns and provides a prepaid label. No restocking fee applies. Return address: 75 Tioga St, Springfield, MA 01128, United States; follow the return instructions supplied by our team.

Incorrect, damaged or defective items

Contact us with your order number and details of the problem. We cover the reasonable cost of resolving a seller error or defective supply, including any required return shipping. We can arrange a refund or, where available and appropriate, a replacement. These terms do not exclude mandatory consumer rights.

Refund amounts

For an eligible change-of-mind return, we refund the actual amount paid for the returned item and applicable refundable tax. Original delivery charges are normally not refunded. For an incorrect, damaged or defective item, we refund the affected item amount and applicable refundable tax; if the whole order must be returned because of the supplied goods, we also refund the original delivery charge. We do not deduct a return-shipping or restocking fee.

Inspection and refund timing

Within 10 business days after receiving the returned item, we complete inspection, notify you of the outcome and initiate an eligible refund. This period includes inspection. If the item does not meet the conditions, we explain the reason before further action. The period covers our processing and refund initiation; your bank or payment service may take additional time to post the credit. We do not promise a fixed bank posting time.

Refund method

Where the original payment channel supports refunds, approved card refunds are returned to the original card. If a payment method cannot receive a refund, we agree an available monetary alternative with you. We cover refund-issuance fees without deducting them from the amount owed. Store credit, vouchers or another purchase are not required to receive a monetary refund. We never ask for passwords, one-time codes or advance payment to release a refund.

Exchanges and cancellations

We do not offer direct change-of-mind exchanges. Return an eligible item and place a separate order. This does not prevent a suitable replacement for incorrect, damaged or defective goods. Contact us promptly to cancel. If dispatch can still be stopped, we cancel and initiate a full refund of the payment collected for that canceled order within 10 business days after confirming cancellation. Once shipped, the return process applies. No refund is due for money never collected.

Services and recurring purchases

A protection-plan service or recurring purchase is not a physical item that can be returned by post. The applicable service or recurring-purchase terms must be disclosed before purchase. Contact us for help identifying the terms for your order. This does not transfer our responsibilities as seller or remove mandatory rights.

Contact Velotemp

Velotemp is the seller for orders placed on this website.

Email: info@velotemp.shop
Phone: +1 (413) 358-2078
Contact address: 75 Tioga St, Springfield, MA 01128, United States.

Customer-service hours: Monday–Friday, 9:00 am–6:00 pm Eastern Time (America/New_York).

For order enquiries, include your order number. For returns, contact us before sending an item. Return address: 75 Tioga St, Springfield, MA 01128, United States. This contact address is not a statement of shipping origin or a walk-in retail location.