Shipping policy

Last updated: November 6, 2026

Thank you for shopping with Velotemp. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are normally processed within 1–2 business days, Monday–Friday, excluding applicable US public holidays.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

For supported standard-delivery destinations in the contiguous 48 United States, transit is estimated at 3–7 business days after dispatch, excluding the separate 1–2 business-day processing period. The combined estimate is 4–9 business days. These are estimates, not guaranteed arrival dates. The available delivery methods for your address are displayed before you submit your order. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Review the shipping charge and full order total displayed at checkout before submitting your order. We do not promise a universal free-shipping offer on this page.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to United States.

The contiguous-US standard-delivery estimate above does not apply to Alaska, Hawaii, US territories or international destinations. No delivery service or timeframe for those destinations is promised on this page.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged or delayed, contact us with the order number. Velotemp remains your point of contact for resolving the order issue; contacting a carrier does not transfer our seller responsibilities to you. Incorrect, damaged or defective goods are handled under our Returns and Refunds policy and applicable mandatory rights.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. If we confirm cancellation before dispatch, we initiate a full refund of the payment collected for the canceled order within 10 business days. Provider posting time can apply. See our Returns and Refunds policy for the applicable refund method and further details.